Effective Date: 7/1/2023
Thank you for shopping at SalonPlatinum.com. We want to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return policy, subject to the terms and conditions outlined below:
1.1. To be eligible for a return, the product(s) must be purchased directly from SalonPlatinum.com. We cannot process returns for products purchased from third-party retailers.
1.2. The product(s) must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been used, damaged, or tampered with.
2.1. You may request a return within 14 days from the date of delivery. After this period, we may not be able to process your return.
3.1. To initiate a return, please follow these steps:
a. Contact our Customer Support Team at email@example.com to request a Return Authorization (RA) number.
b. Our team will guide you through the return process and provide you with the RA number.
c. Carefully package the product(s) to be returned, including all original accessories and documentation, and write the RA number on the outside of the package.
d. Ship the package back to us using a trackable and insured shipping method. You are responsible for the return shipping costs.
Refund or Exchange:
4.1. Once we receive and inspect the returned product(s), we will process your refund or exchange, based on your preference:
a. Refund: If you choose a refund, we will credit the original payment method used for the purchase, excluding any shipping charges, within [X] business days from the receipt of the returned product(s).
b. Exchange: If you prefer an exchange for a different product of equal value, we will ship the replacement once we receive the returned item.
Damaged or Defective Products:
5.1. If you receive a damaged or defective product, please contact our Customer Support Team within 14 days of delivery. We will arrange for a return or replacement, and any return shipping costs will be covered by Salon Platinum.
6.1. For hygiene and safety reasons, certain items are non-returnable. These include but are not limited to opened cosmetics, skincare products, and personal care items. Please review the product descriptions and information on our website before making a purchase.
Refusal of Returns:
7.1. Salon Platinum reserves the right to refuse a return if the product(s) do not meet the eligibility criteria or if the return procedure is not followed correctly. In such cases, we will notify you and return the product(s) to you at your expense.
Changes to the Return Policy:
8.1. We may update or modify this Return Policy from time to time. The most current version will be posted on the SalonPlatinum.com website.
9.1. If you have any questions or concerns about our Return Policy, please contact our Customer Support Team at firstname.lastname@example.org.